Shipping Policy
CHAPTER I: Preliminary
Interpretations:
(a) Order Value (Gross) Total of the quantity of the product multiplied by specified price of the product for all such products selected in the shopping cart at the time of checkout.
(b) Select products: Products that customer of the online store has interest in buying which is represented by the product selection in the ‘Shopping Cart’ of the website.
CHAPTER II: SHIPMENT
I. Shipments within India:
1. Shipping Charges would be charged at actuals for any shipping address within India.
2. Mode of Shipment: Shipment would be done by the most convenient and effective courier service, which would be selected depending on the destination where the shipment needs to be sent. A Tracking Number would be provided via-email if and when it is provided by the courier services. Selection of the courier service is at the complete discretion of Dhanashree Gruha Udhyog.
3. Any special shipping instructions pertaining to a particular order would be sent to the customer via e-mail to customer’s email address as provided by the customer at the time of placing the order.
4. Delivery time will be 2-3 days for Metro Cities and 4-5 days in tier 2 cities and rest of India.
4. For any shipping related inquiries please contact our customer care number between 10:00 AM India Standard Time (IST) to 6:00 PM IST.
II Shipment in Rest of the World:
1. Shipping Charges would be charged at actuals for any shipping address outside India.
2. Mode of Shipment: Shipment would be done by the most convenient and effective courier service, which would be selected depending on the destination where the shipment needs to be sent. A Tracking Number would be provided via-email if and when it is provided by the courier services. Selection of the courier service is at complete discretion of Dhanashree Gruha Udyog
3. Any special shipping instructions pertaining to a particular order would be sent to the customer via e-mail to customer’s email address as provided by the customer at the time of placing the order.
4. For any shipping related inquiries please contact our customer care number between 10:00 AM India Standard Time (IST) to 6:00 PM IST.
Customer Care Number : 7400292493
Email – customer.care@boonlife.in
Cancellation and Return Policy
You as a customer can cancel your order till the order has been shipped by calling our customer service and not more than 24 hours after placing the order. In such a case we will refund any payments already made by you for the order and same will be transferred to your bank account in 5-7 working days once we process your refund. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
BoonLife shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. BoonLife shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.
The Customer will be bound by the Cancellation and Return policy on the ecommerce website and shall not hold BoonLife (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.
In case the Product is found damaged in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website. The Customer needs to follow the process defined below for return:
a. Send an email to seeking for return of the Products under the 2 circumstances mentioned above or place a return request through “My Account” section if he is a Account Holder and through “Track Order” in the event he is a Guest;
b. The Products shall have to be returned at the expense of the Customer / Guest to the address mentioned below:
100/101, Punjani Industrial estate, Khopat, Thane (W) 400601
Consumer Care No:
c. For all returns to be considered valid by the Company, the said return of the Products needs to be accompanied with the Invoice;
d. All approval of returns are subject to verification by the Company and the same are left to the sole discretion of the Company.
In case the Customer finds quality issues after opening the package, the said grievance may be addressed to or a complaint lodged with the customer cell at
In case, the Customer opts for return of the Product due to damage of packaging or wrong product shipped, Customer will have to ensure that the Product is returned in the condition as received. Packets once opened cannot be exchanged / returned. All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of exchange/return of order of the Product with which the free gift(s) is/are given.